Do I get real tickets?
If you’ve opted to receive a ticket by post when booking, we’ll send you a gate-ready, paper ticket.
In most cases, these will be our own specially designed FloridaTix tickets but for some of the main parks, such as Disney, Universal and Seaworld, you’ll get tickets provided by the actual park.
If you’ve selected to receive an e-ticket, all you have to do is print out the email we’ll send you and present it on the day of your visit.
Help - I haven’t received my tickets!
No need to panic – thanks to our Track My Tickets service, you’ll find out where your tickets are in no time!
Before you go on a rescue mission for your ticket, here are some things you should check:
- With Standard Delivery tickets should arrive within 7 working days
- With Special Delivery – within 2 working days
- Delivery to Republic Of Ireland (Eire) takes between 3-7 working days
- Start counting the days from the day after you book – this is when we send your tickets
- Don’t forget Royal Mail don’t dispatch over the weekend, so Saturday and Sunday won’t count
- E-ticket missing? – Have a look at your Junk Mail, your tickets may have wandered off there
What is the date printed on the back of my tickets?
Don’t worry, the date printed on the back of the tickets is the date the card was printed NOT the date of your trip. The ticket has not expired and is still valid for the dates you booked.
How do I activate my tickets?
Your tickets are activated on the first day of your visit, when you scan them at the park gate. There is no need to activate them beforehand.
Do I need to confirm my booking with the local supplier?
Once you have booked online, your booking is confirmed.
However in some cases, specific times and locations may need to be arranged additionally, so the local supplier might ask you to reconfirm the booking once you’re in Florida by calling them 1 or 2 days before the experience date.
Don’t worry though! All the information you need, including supplier name and telephone, will be shown on your ticket underneath the “Notes” or “Special Info” section.
If I start using my open ticket over Christmas, can I keep using it in the following year?
Have you purchased an open ticket, valid until the end of the year? Then you can start using it up to the last day of the calendar year without losing days of its validity.
For example: If your Disney World tickets are valid for 14 days and you start using them on 31st December, they will be valid until 13th January.
Do I need to take photo ID every time I visit the park?
You will need valid photo identification, such as a passport or driver’s license on your first visit to the park to prove that the tickets are yours.
Our advice is to ask at the park whether ID will be needed on subsequent visits, as the policy can vary from park to park.